Red Carpet Marquee · Event rentals0
Plan with confidence

Frequently asked questions.

How much does a rental day cost?

Each item has a fixed daily rate shown in the collection. Same-day pickup and return, or pickup on one date and return the next date, count as one rental day. Each further calendar day adds another daily charge.

When can I pick up and return my rentals?

Pickup and return are by appointment only, seven days a week from 9 a.m. to 7 p.m. Choose both appointments when booking. Allow 30 minutes for inspection and handling. Closed dates and unavailable times will not be bookable.

Where is pickup?

Devon Self Storage, 516 Highway 466, Lady Lake, Florida. Follow the access and meeting instructions in your booking confirmation. Contact us if you need help locating the meeting point.

What do I pay at checkout?

Pay the entire rental amount, a refundable security deposit equal to 50% of the rental subtotal, and applicable sales tax on rentals. Sales tax is not added to the security deposit under the planned checkout calculation.

When is my security deposit refunded?

After return and inspection, the refundable amount is returned to the original payment card within 3–5 business days. Card issuer posting times can vary. Broken or damaged items and missing parts may result in some or all of the deposit allocated to that item being withheld; deductions will be itemized.

What happens if I return items late?

Return at your scheduled appointment. A two-hour grace period follows the booked return time. After the grace period, a $20 fee applies to each outstanding rented item, including a late return on the same day. Another $20 per outstanding item applies for each additional started 24-hour period. Returned items stop accruing fees. Contact us promptly if delayed; a message alone does not change the appointment. If items remain missing, we contact you and review the situation before considering any replacement charge.

What if an item is not returned?

Every item and all included parts must be returned no later than two hours after the booked return end time. Contact us immediately if delayed; returns remain by appointment. Unreturned items may result in a charge for their disclosed replacement value, with any deposit applied to the same loss credited against that amount. See the return policy for details.

Can I cancel or change my booking?

Contact us by phone or email. Cancel at least seven days before pickup for a full refund; from 48 hours to less than seven days, 50% of rental charges is refunded; inside 48 hours or for a pickup no-show, rental charges are nonrefundable. If equipment was never picked up, the deposit is fully refunded. Tax is adjusted for refunded rentals. Rescheduling depends on availability and our written confirmation. See Terms & conditions for details.

How do you prevent double bookings?

Items remain blocked throughout the rental and for 24 hours after scheduled return. Overdue, damaged, or incomplete items remain unavailable until returned and ready. Availability is checked again before payment.

Will I receive reminders?

Paid bookings receive an email confirmation showing the booked appointments. Pickup and return reminders are not currently enabled. Your confirmation contains the appointments you are responsible for keeping.

Can children use the games?

An adult must supervise children and follow item instructions. Use games only in suitable spaces. Exact age guidance, safety equipment, and kit contents will be specified on each item page.

What is included in each kit?

The rental cards use descriptions from the original item listings. Refer to each card for the stated contents. Debbie will confirm inventory quantities and replacement values before online checkout is enabled.